At Pearl & Clasp, we strive to provide our customers not only with top quality pearl jewelry, but also with top notch customer service. Our friendly and knowledgeable team is available to answer all questions and to help our customers make a confident, comfortable purchase that they will enjoy for a lifetime. We stand behind our work and are happy to offer a 1 year guarantee on our clasps and jewelry, and a 90 day guarantee on all restringing jobs, provided that the damage is as result of a manufacturers defect and not damage by the customer. If your item was damaged during shipping or breaks as a result of a manufacturer’s defect within this time period, you can contact our customer service department for authorization of a repair which will, of course, be done at no cost to you.
We are not responsible for merchandise left in our office over 30 days after the customer has been notified.
Finally, the Pearl & Clasp team is available to help you determine what length, size or style of pearl jewelry will best suit your pearls, lifestyle and budget. We’re happy to help you select the pearl jewelry you’ve always dreamed of!
Our customer service team can be reached by email at: [email protected], or by phone at 1-800-221-9545.
We look forward to hearing from you!