Customer Help

Our team is always here to assist.

Orders and Shipping

Most of our pearl items will be shipped within  1-3 business days. For custom pearl jewelry and pearl restringing, items may take longer to ship. When your item is ready to be shipped you will receive a confirmation email that contains your item’s shipping information. If you need your order by a specific day, please make sure to let us know. 

In the confirmation email that you receive, you will get the tracking number. You can use that to track your order on the carriers website. 

We charge sales tax for items that are shipped or picked up in New York state.

We normally send out items via USPS but can also use Fedex if you would like. 

We do recommend getting shipping insurance with the shipping carrier as the shipping company is responsible for getting the package to your door.  We offer shipping insurance when you check out on our website. 

We offer free shipping in the US on orders over $100. We offer worldwide shipping at a calculated shipping rate that you can see upon checkout. 

We are available to answer any comments or questions you may have via phone or email.
By phone: 1-800-221-9545
By Email: [email protected]

Returns and Exchanges

We are happy to accept refunds and exchanges that are completed within 30 days after receipt of purchase. Akoya, South Sea and Tahitian pearl pieces have a 14 day return policy. Clasps that are purchased and restrung on a customers pearls can not be returned. There is no returns on restringing services, jewelry repairs, mystery pearls, items from our Pearl Lustre Collection and special orders. 

All items must be returned in their original condition and packaging, and they may not be altered in any way. Items damaged due to customer misuse cannot be returned. Shipping fees and shipping insurance will not be refunded.

Please follow these steps to return or exchange your jewelry item(s):

  1. Contact our customer service department to receive a return authorization number. Please note that restrung pearls and special order pieces are not returnable.
  2. Place the product, all the original packaging and invoice in a box and make sure that it is wrapped properly. Items damaged during the return process cannot be returned.
  3. For your protection during shipping process, please make sure that your package is properly packaged. For security reasons, do not write jewelry on the box.

Make sure to save the tracking number for your records.

Send your package to:
Pearl & Clasp
579 5th Ave Suite 1125
NY, NY 10017

After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s). A refund or customer credit (for exchanges) will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

If you received the wrong item, we will send you the correct item at no extra charge. Once we receive the wrong item, we will refund you for the extra shipping cost. We normally will not send out the correct item until we receive the first item back.  

If the order is damaged from a damaged shipping box, then that this something that needs to be discussed with the shipping company. If the piece that you received is damaged because of our work, then we will gladly take it back and ship you a new product. 

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We are available to answer any comments or questions you may have via phone or email.
By phone: 1-800-221-9545
By Email: [email protected]

Common Restringing Questions

Our team has over thirty five years of experience restringing pearls, and they have restrung hundreds of pearls. Due to our wide range of experience restringing pearls, we strongly believe that we can accurately advise and assist you during the restringing process with choosing the right clasp, pearl length and style.

Whether its a simple restringing job or a more complex one, our restringing experts are able to restring any piece of pearl jewelry you have in mind. Our restringing experts can restring any pearl necklace or pearl bracelet with either your original clasp or a new clasp. Our restringing services also allow you to transform your old pearl bracelet or pearl necklace into a completely new piece of pearl jewelry. For example, a single strand pearl necklace can be re-strung into a double strand pearl bracelet.

When pearls are restrung, the are strung tightly so it can cause some kinking. Eventually it will stop once you start wearing them. If you want to hang them on a door knob for a week or two, it will get rid of the kinking. 

For simple restringing jobs, the cost is only costs $2 per inch. For an 18 inch pearl necklace, it only costs $36. The price for a bracelet is $30 per strand.  For more complex pearl pieces, prices may vary. For more information on our restringing services click here

When fixing any strand of pearls or replacing any clasp on a pearl stand, it is essential that you restring the entire strand, not just the area around the break.  There are several reasons for this.  First, tying a clasp on to an existing strand will create a weakness in the strand around the heaviest area, which will reduce the strength of the entire strand.  Second, if there is a weakness detected in the strand in one place, it is highly likely that there are other places of weakness in the strand, even if they are not visible to the naked eye. Fixing the entire strand is the best (and only) way to ensure that your pearl jewelry will look its best for years to come.

At Pearl & Clasp, we strongly value our customers style preference, and have the expertise to guide you through the selection process. Not every clasp is appropriate for all pearls and we can guide you to choosing the clasp that will work best to fit your pearls.

A mystery pearl is a pearl clasp that is made of a pearl with a screw inside. A mystery pearl looks like a normal pearl strung onto a necklace but is like a clasp that opens and closes. A mystery pearl can be used as a clasp for a seamless look or you can add multiple mystery pearls to your pearl necklace or bracelet to allow for different length and styling options.

Yes we can ( for almost all pearls). Simply send in your pearls and we will have our pearl experts match our pearls to your piece of jewelry. Feel free to choose your ideal strand length

Most of the single sided clasps found on our site can be custom ordered to be double sided. The double sided clasp provides you with a design on each side, so you won’t ever have to worry about your clasp flipping over. To find out more about customizing to a double sided clasp, contact our customer service.

A double sided clasp is a clasp that has a design on each side. Some of these clasps have the same design on both sides and some have different designs to give you more versatility. These clasps provide a unique design and give you more versatility while styling your pearl necklace or pearl bracelet.

It is best to use a double sided clasp for a single strand pearl necklace or bracelet. Many times, a clasp will flip over and if you have a double sided piece, you don’t need to worry if the clasp is on the right side or not.

What if I want a double sided clasp but the one I picked is single sided?

General Jewelry Questions

An endless pearl necklace is one seeming long pearl necklace. An endless pearl necklace has no beginning or end, which allows for more styling options. Depending on the length of the endless pearl necklace, you can feel free to style the pearls in different ways.

Yes! You can choose your pearl type, size, quality, strand length, clasp type and clasp metal. Because of our wide selection of luxury pearls and designer clasps, customers can feel free to design a set of pearls that match their exact style preferences. Based off your style needs and price range, Pearl & Clasp will guide you through the design process to ensure that your vision is met while still remaining inside your budget. For more information on designing your pearls, visit our special orders page.

Most of our pieces can be custom ordered in silver. Selecting silver as your metal type, may also lower the costs of your order. For a specific piece you may have in mind, please contact us for the details. We have a wide collection of stunning clasps made in sterling silver. Click here to view our sterling silver clasp collection.

We offer a variety of quality pearls, ranging from A-AAA quality. Customers can feel comfortable to purchase the pearl quality that works best for their style preferences, while still remaining inside their budget.

Most of our pearl pieces are made with freshwater pearls. However, we also design certain pieces using Tahitian, South Sea and Akoya pearls. Any of our clasps or pearl jewelry pieces can be made with these different kinds of pearls.

There is not much to be done to clean pearls, except to get rid of the obvious dirt. However once you restring your pearls, you will notice that the pearls look whiter.  Once your pearls are yellow or faded, there is nothing to do to change the color. 

Twisted Ball Clasp

FREE 18" of restringing with any $100 clasp purchase​

We are happy to offer free restringing with the purchase of a clasp that is over $100 ! Choose from our large selection of clasps and get 18" of free restringing when you purchase any clasp $100 or more

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Expert Pearl Restringing Starting at $2 per inch​

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